They have too much to do, too few resources, and pressure from management to do more with less. While your IT staff spends countless hours reacting to urgent demands, critical planning and evaluation work is neglected. It’s the classic example of spending 80% of resources on efforts that return only 20% of the value. For these reasons and others, many executives have come to view IT as a necessary evil, rather than a strategic advantage.

Successful organizations are turning to IT support service providers (MSP) because:

• Internal resources are limited ($, Skills, Time).
• Inability to keep current with IT technologies and best practices.
• 70% of IT support budget spent maintaining and operating outdated products.
• IT is chaotic, reactive to problems, and not aligned with organizational goals.
• There is a need to automate routine maintenance.

Managed Service is IT support that proactively prevents IT failure. Ideally, IT service is about creating productivity and business value. Many businesses have become dependent on IT systems and for many organizations, operations virtually shut down when a major IT failure occurs. Thinsolutions’ Managed IT Service programs ensure that existing systems continue to support your business processes.

Our secret weapon
At Thinsolutions, our secret weapon is our in depth knowledge of our customer's IT. As we develop relationships with our customers and learn business needs, we are in a much better position to make recommendations that will increase the longevity of their IT investment and reduce disruption.

Through monitoring and management, problem diagnosis and remediation are quick
We keep a dedicated eye on our Managed Services customers. We use our monitoring software to remotely monitor and manage our customer's IT. This way we can not only tell immediately when there is a problem but are in a much better position to implement a remediation strategy because diagnosis is so quick. Thinsolutions understands the issues of managing technology and has developed a suite of managed IT services to provide critical IT functions for a fixed monthly fee. Thinsolutions MSP offerings include the tools and management services necessary to meet your organization’s technology goals.

• MSP Essential offers fundamental network monitoring to deliver real-time notification of developing or actual risks.
• MSP Select will significantly reduce the burdens of software distribution and other routine, recurring technical administration tasks.
• MSP Comprehensive is specifically designed for organizations seeking a fixed price for all IT services (including support time).
• ASP is the ultimate managed IT service.