MSP vs TraditionalConsulting

Let's consider a situation where a network problem causes downtime for a user's comptuer.

Traditional Consulting Scenario Timeline

Task time
0:30	User tries again or attempts to resolve, restarts PC
0:10	User contacts CFO/"office computer-guru" for assistance
0:15	CFO leaves current task unfinished and comes to investigate problem
1:00	CFO attempts same resolution that user tried and then moves to the server room to continue issue
0:10	CFO realizes this issue is beyond his skills & he is not getting his work done so... Thinsolutions is called
1:30	Thinsolutions dispatches an emergency call to a consultant who drives to client
1:00	Thinsolutions isolates problem
1:00	Thinsolutions finds and applies the solution
0:30	Thinsolutions tests solution with user and reports to CFO
6:05	Total Time to Resolution

Traditional Consulting Cost Analysis

Time	Rate	Cost
6.05 User time	20	$21.67	+ opportunity lost
1.42 CFO time	50	$70.83	+ opportunity lost
4.00 Emergency Service time	165	$660.00
Total Cost of Issue		$852.50

Managed Service Provider Scenario Timeline

Task time
0:10	Thinsolutions is notified immediately of the exact description of the problem
0:10	Thinsolutions connects remotely to address the problem
1:00	Thinsolutions applies the solutions
0:10	Thinsolutions contacts the CFO to inform him that the issue is resolved
1:30	Total Time to Resolution

Managed Service Provider Cost Analysis

Time	Rate	Cost
1.50 User time	20	$30.00	+ opportunity lost
0.17 CFO time	50	$8.33	+ opportunity lost
1.17 Discounted MSP service	100	$116.67
Total Cost of Issue		$155.00

MSP Essential offers fundamental network monitoring to deliver real-time notification of developing or actual risks.

MSP Select will significantly reduce the burdens of software distribution and other routine, recurring technical administration tasks.

MSP Comprehensive is specifically designed for organizations seeking a fixed price for all IT services (including support time).

ASP is the ultimate managed service.

MSP vs. Helpdesk Employee

MSP vs. Traditional Consulting

MSP Executive Summary