"Thinsolutions has assembled a group of proven
professionals who consistently deliver solutions to our
IT needs. Whether it’s the day to day administration of
our computer systems or the implementation of a
comprehensive IT project they can be relied on to get the
job done."
-William J. Lindow, Chief Financial Officer,
McDonald, Hopkins, L.P.A.
"The staff at Thinsolutions is prompt, courteous and professional. They provide the IT support a company our size requires."
-Pat Petrecca,
President, Fitworks Fitness Centers |
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Thinsolutions uses a disciplined approach to implement Customer
Relationship Management (CRM) solutions. Unlike many other systems projects, CRM efforts
require very specialized experience with needs of the sales organization and the products
available in today's rapidly changing market. We believe that the solution needs to
address three key areas: User Efficiency, Customer and Prospect Information and Strategic
Reporting.
- User Efficiency
Our philosophy begins with a simple principle: Respect the User. The user is the greatest
asset of any CRM solution. The efficiency of your employees is the key to their individual
success. By increasing the time they spend with the right prospects, they can maximize their
impact on the marketplace. Too often, large CRM projects fail to focus on the needs of the
individual from the beginning. This pitfall can cripple an otherwise promising effort.
- Customer and Prospect Information
The next key to success is Customer Information. Getting the right information to the right
person at the right time is often the difference between a win and a loss. This applies to
Sales, Marketing and Client Services. Using sales data from your existing customer base as
well as prospect feeds; otherwise separate divisions of the organization can coordinate to
maximize customer satisfaction and new sales.
- Strategic Reporting and Analysis
Sales Strategies, Marketing Campaigns and New Product Development are all driven by quality
feedback from the sales process. By developing an efficient CRM solution that incorporates
good sales information, the foundation is already in place to develop excellent reporting
solutions. When additional data is needed for strategic analysis, the cycle begins again by
evaluating how efficiently the data can be gathered and integrated into the sales and client
services process.
One of the most powerful factors of any CRM solution is flexibility. The Thinsolution
methodology is an iterative process. It is designed to develop a solution that enhances
your company's ability to change as your market demands. Our experience with a variety of
CRM products and projects gives us the expertise to guide you to the right strategy and
the right solution for your needs. |
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